Shipping policy

Shipping Policy

Effective Date: September 30, 2026

At Lommora, we are committed to making your shopping experience simple and reliable. Please review the following shipping information before placing your order.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation by email when tracking information is available.

2. Shipping Time

Our estimated delivery time is up to 15 business days from the date your order is processed.

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, weather conditions, public holidays, or other circumstances outside our control.

Please allow additional time during periods of high order volume or major holidays.

3. Tracking Information

Where available, tracking information will be provided once your order has been shipped.

Please note that tracking information may take some time to become active after shipment. Updates may also vary depending on the shipping carrier and destination.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Lommora is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing.

5. Delays

While we work to ensure orders arrive within the estimated timeframe, delivery delays can occasionally occur due to circumstances beyond our reasonable control, including:

* Customs clearance
* Severe weather
* Carrier disruptions
* Public holidays
* Incorrect or incomplete delivery information
* Unexpected transportation delays
* Other events outside our control

If your order has not arrived within the estimated 15-business-day delivery period, please contact us so we can assist you with checking the shipment status.

6. Customs, Duties & Taxes

Depending on your destination, your order may be subject to customs duties, import taxes, or other fees imposed by local authorities.

Any such charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.

Lommora does not control customs processing times or fees charged by local authorities.

7. Lost or Damaged Packages

If your package appears to be lost, damaged, or significantly delayed, please contact us as soon as possible with your order details.

We will work with the relevant shipping carrier to investigate the shipment and determine the appropriate next steps.

Please retain any packaging and delivery documentation if your order arrives damaged, as these may be required for an investigation.

8. Multiple Items

If an order contains multiple items, products may occasionally arrive in separate packages depending on availability, fulfillment, or shipping arrangements.

You may therefore receive more than one tracking number for a single order.

9. Contact Us

If you have questions about your order or shipping, please contact our customer support team through the contact information provided on our website.

Lommora
Website: lommora.com

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By placing an order with Lommora, you acknowledge and agree to the shipping terms outlined in this policy.